SinceFlyShop ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit SinceFlyShop.com.

1. Information We Collect

We collect information you provide directly:

• Personal Information: Name, phone number, email, and delivery address for order fulfillment.
• Payment Information: Transaction IDs for bKash/Nagad/Rocket payments, processed securely.
• Order Information: Products purchased and order history.
• Communication Data: Messages through contact forms and support.
• Technical Data: IP address and device information through cookies.

2. How We Use Your Information

• Process and deliver your orders
• Contact you for order confirmation and delivery updates
• Provide customer support
• Send promotional messages (with consent)
• Improve our services

3. Data Sharing

We do not sell your personal information. We only share with delivery partners (Pathao, RedX, Steadfast) for order delivery.

4. Data Security

We use industry-standard security including SSL encryption to protect your data.

5. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at privacy@SinceFlyShop.com.

6. Contact

• Email: privacy@SinceFlyShop.com
• Phone: 01827300345
• Address: Bolir Para, CDA 1/1, Agrabad, Double Mooring, Chattogram, PO : 4100

Welcome to SinceFlyShop. These Terms govern your use of SinceFlyShop.com and purchases from our store.

1. About SinceFlyShop

SinceFlyShop is a registered business in Bangladesh. Principal office: Bolir Para, CDA 1/1, Agrabad, Chattogram.

2. Products and Pricing

All prices are in Bangladeshi Taka (BDT). We strive for accuracy but do not guarantee error-free listings. Prices may change without notice.

3. Orders and Acceptance

Orders are subject to acceptance. We reserve the right to refuse or cancel orders due to pricing errors, stock issues, or suspected fraud.

4. Payment Methods

• Cash on Delivery (COD) - Available nationwide
• bKash / Nagad / Rocket - Personal number provided at checkout
• Credit/Debit Cards (Visa/Mastercard)

5. Shipping and Delivery

See our Shipping Policy for details. We partner with Pathao, RedX, and Steadfast for nationwide delivery.

6. Returns and Refunds

See our Return Policy. 7-day easy return for defective or wrong items.

7. Warranty

7-day replacement warranty on all products. Manufacturer warranty applies where available.

8. Contact

• Email: legal@SinceFlyShop.com
• Phone: 01827300345

1. Delivery Coverage

We deliver to all 64 districts of Bangladesh through our trusted partners (Pathao, RedX, Steadfast, SA Paribahan).

2. Shipping Charges

• Inside Chattogram: ৳60 (Free over ৳500)
• Outside Chattogram: ৳120-150 (based on district)
• Home Delivery: Available in most cities

3. Delivery Time

• Inside Chattogram: 1-2 business days
• Outside Chattogram: 2-4 business days
• Remote Areas: 3-5 business days

4. Order Tracking

Track your order via SMS updates or by visiting our Track Order page.

5. Contact

• Email: shipping@SinceFlyShop.com
• Phone: 01827300345

1. 7-Day Easy Return

You have 7 days from delivery to return defective or wrong products for replacement or refund.

2. Eligible Returns

• Defective or damaged products
• Wrong product delivered
• Product not as described

3. Non-Returnable Items

• Opened earbuds/headphones (hygiene)
• Products with physical damage by customer
• Products returned after 7 days

4. Return Process

1. Contact us via WhatsApp/Call with photos of the issue
2. We'll arrange pickup or provide return address
3. Once received and verified, replacement or refund within 3 business days

5. Refund Method

Refunds are processed to original payment method (bKash/Nagad/Bank Transfer).

6. Contact

• WhatsApp: 01827300345
• Email: returns@SinceFlyShop.com

Orders & Delivery

Q: কতদিনে প্রোডাক্ট পাবো?

A: ঢাকার ভিতরে ১-২ দিন, বাইরে ২-৪ দিন।

Q: COD তে অর্ডার করতে পারবো?

A: হ্যাঁ, সারা বাংলাদেশে Cash on Delivery সুবিধা আছে।

Q: ডেলিভারি চার্জ কত?

A: ঢাকার ভিতরে ৳60, বাইরে ৳120-150।

Returns & Warranty

Q: প্রোডাক্ট সমস্যা হলে কী করবো?

A: ৭ দিনের মধ্যে WhatsApp এ ছবি পাঠান, আমরা replace করে দেবো।

Payment

Q: কোন কোন payment method আছে?

A: bKash, Nagad, Rocket, COD, এবং Credit/Debit Card।

Q: bKash নম্বর কত?

A: 01827300345 (Personal - Send Money)